I encountered my first truly awful customer today. She wasn't even really a customer...at least, not in the sense that she came in to use library services. No, this woman came in to demand that we post a flier advertising her fancy ballet school. The library's policy on community postings is that they must be non-profit in nature. So I explained the situation: that we wouldn't be able to post it until my manager took a look at it. The woman went *nuts*, ranting and raving about how I was contributing to the misery and downfall of the city, that I was keeping her from succeeding, that she was only trying to improve the world and that the city, and everyone in it, was making it impossible.

She delivered this diatribe not once, but twice---leaving and then returning five minutes later to ream me out again. Meanwhile, I'm trying not to laugh. And the security guard behind her was making "Can you believe this?!" faces, which made it even harder for me to maintain an air of thoughtful attention. And the whole time I'm thinking, Oh, lady...if you had any chance at posting your stuff here, I'm going to do everything in my power to eliminate it. Yes. My temper, like Darcy's, would perhaps be called resentful.

But you're here for quizzes. So, Sev? Any more tap-dancing millipedes? ::a trio of parchment Scissor-tailed Flycatchers swoop from dark corner:: Sev, you never cease to amaze me.

( Eins, zwei, drei.... )

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